REVEL SOFA — TERMS OF SERVICE

Agreement to Our Legal Terms

We are Revel LLC (DBA Revel Sofa) ("Company," "we," "us," "our"), a company registered in California, United States at 2265 Sacramento St. San Francisco, CA 94115.

We operate the website http://www.revelsofa.com (the "Site"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").

You can contact us by phone at (323) 510-1178, email at info@revelsofa.com, or by mail to 2265 Sacramento St. San Francisco, CA 94115, United States.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Revel LLC, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of these Legal Terms, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Legal Terms to stay informed of updates.

The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.

We recommend that you print a copy of these Legal Terms for your records.

1. Our Services

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

The Services are not tailored to comply with industry-specific regulations (Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), etc.), so if your interactions would be subjected to such laws, you may not use the Services. You may not use the Services in a way that would violate the Gramm-Leach-Bliley Act (GLBA).

2. Intellectual Property Rights

Our intellectual property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks").

Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in the United States and around the world. The Content and Marks are provided in or through the Services "AS IS" for your personal, non-commercial use or internal business purpose only.

Your use of our Services

Subject to your compliance with these Legal Terms, including the "Prohibited Activities" section below, we grant you a non-exclusive, non-transferable, revocable license to: (a) access the Services; and (b) download or print a copy of any portion of the Content to which you have properly gained access, solely for your personal, non-commercial use or internal business purpose.

Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

We reserve all rights not expressly granted to you in and to the Services, Content, and Marks. Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.

Your submissions

By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services ("Submissions"), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.

You are solely responsible for your Submissions and you expressly agree to reimburse us for any and all losses that we may suffer because of your breach of (a) this section, (b) any third party's intellectual property rights, or (c) applicable law.

3. User Representations

By using the Services, you represent and warrant that: (1) you have the legal capacity and you agree to comply with these Legal Terms; (2) you are not a minor in the jurisdiction in which you reside; (3) you will not access the Services through automated or non-human means, whether through a bot, script or otherwise; (4) you will not use the Services for any illegal or unauthorized purpose; and (5) your use of the Services will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).

4. Products

We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the Services. However, we do not guarantee that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colors and details of the products. All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.

5. Purchases and Payment

We accept the following forms of payment: Visa, Mastercard, American Express, PayPal, Discover, Square Cash, Venmo, Zelle, Apple Pay, Google Pay.

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in US dollars.

You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

We reserve the right to refuse any order placed through the Services. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

6. Return Policy

Our full Return and Exchange Policy is available at revelsofa.com/pages/returns-exchanges-revel-sofa and is incorporated into these Legal Terms by reference. Key terms are summarized below. In the event of any conflict between this summary and the full policy page, the full policy page governs.

• Return Window: Contact us within 14 days of delivery to initiate a return. Items must be unused, unassembled, and in their original packaging.
• Restocking Fee: Returns on non-defective items may be subject to a restocking fee of up to 15%.
• Return Shipping: The buyer is responsible for return shipping costs on non-defective items. We will provide a prepaid return label for verified manufacturer-defect returns.
• Non-Returnable Items: Final sale items are non-returnable and non-refundable unless defective upon arrival.
• Refund Processing: Approved refunds are issued to the original payment method within 5–10 business days of our receipt and inspection of the returned item.
• Exchanges: We do not offer direct exchanges for non-defective items. If you'd like a different piece, return your original item within the return window (if eligible) and place a new order.

6A. Cancellation Policy

Cancellation Window

Orders may be cancelled for a full refund within 24 hours of order placement, provided the order has not yet entered fulfillment or been dispatched to a carrier. To request a cancellation within this window, contact us at info@revelsofa.com or (323) 510-1178. Cancellation requests must be received in writing (email is acceptable) within the 24-hour window to be considered.

Orders in Fulfillment — Non-Cancellable

After 24 hours, your order enters our fulfillment queue and cannot be cancelled or modified, regardless of when the request is made. We will not accept cancellation requests for orders that have entered fulfillment, been picked and packed, or assigned a tracking number.

Cancellation Fee After Window

In the event that we, at our sole discretion, agree to process a cancellation request after the 24-hour window has elapsed, a cancellation and restocking fee of up to 15% of the order total will apply. This fee covers transaction fees, handling, and logistics costs already incurred. Any approved refund will be issued to your original payment method within 5–10 business days, minus the applicable fee.

Order Changes

Requests to change size, color, configuration, or delivery address after the 24-hour window will be treated as a cancellation of the original order and placement of a new order. We cannot guarantee that changes can be accommodated once fulfillment has begun.

Acknowledgment

By completing your purchase, you acknowledge that you have read, understood, and agreed to this Cancellation Policy.

6B. Chargeback and Payment Dispute Resolution

Required Contact Before Filing a Dispute

In the event of any billing concern, disputed charge, or dissatisfaction with your order, you agree to contact Revel LLC directly and in good faith before initiating a chargeback, payment dispute, or reversal with your card issuer, bank, or payment provider. You may contact us at:

• Email: info@revelsofa.com
• Phone/Text: (323) 510-1178 (Mon–Sat, 9am–6pm PST)
• Mail: 2265 Sacramento St., San Francisco, CA 94115

We commit to responding to all dispute inquiries within 2 business days and to working in good faith to resolve any legitimate concern, including order issues, delivery problems, or product defects.

Unauthorized Chargebacks

Filing a chargeback or payment reversal for a transaction that was validly authorized — including charges for orders placed in accordance with these Terms, orders currently in transit, or orders subject to our stated return and cancellation policies — constitutes a breach of this agreement. In such cases, Revel LLC reserves the right to: (a) dispute the chargeback with your card network and submit all available evidence, including order confirmation, IP address, checkout acknowledgment timestamp, proof of shipment, and carrier tracking data; (b) recover any fees, costs, and losses incurred as a result of the unauthorized dispute; (c) suspend or permanently terminate your ability to place future orders with Revel LLC; and (d) pursue legal remedies available under applicable law for fraudulent or bad-faith chargebacks.

Legitimate Disputes

Nothing in this section limits your right to file a chargeback for genuinely unauthorized transactions (i.e., fraud where you did not place the order). This section applies solely to disputes filed in bad faith for orders you placed, received, or that are in transit in accordance with our stated policies.

Evidence Retention

Revel LLC retains order records, checkout acknowledgment logs (including IP address and timestamp), shipping documentation, delivery confirmation, and communication history for a minimum of 24 months. This information will be submitted as evidence in any payment dispute proceeding.

6C. Shipping, Delivery Timelines, and Risk of Loss

Delivery Timelines Are Estimates

All delivery dates, shipping estimates, and lead times provided on our website, in order confirmation emails, or by our team are estimates only and are not guaranteed. Actual delivery may vary due to carrier capacity, weather events, geographic location, or other factors outside our control. Revel LLC is not liable for delays caused by third-party carriers or logistics providers.

Risk of Loss

Title to and risk of loss for all products purchased from Revel LLC transfer to the buyer upon our tender of the product to the carrier. Once your order has been picked up by the carrier and a tracking number assigned, responsibility for the physical shipment transfers to the carrier. In the event of loss or damage in transit, you agree to cooperate with us and the carrier to file a claim.

Freight and White Glove Delivery

Large furniture items are shipped via freight carrier and require a scheduled delivery appointment. You are responsible for being available during the scheduled delivery window, providing accurate delivery address information, and ensuring the delivery location is accessible for a freight vehicle. Failed or refused deliveries due to customer unavailability or an inaccessible location may result in redelivery fees or return-to-warehouse charges billed to the buyer.

Inspection at Delivery

You agree to inspect all items at the time of delivery before signing the carrier's delivery receipt. If visible damage is observed, you must note it on the delivery receipt at the time of signing and contact us within 48 hours of delivery at info@revelsofa.com with photographs documenting the damage. Failure to note visible damage on the delivery receipt or to report it within 48 hours may limit or eliminate your ability to file a damage claim.

Item Not Received Claims

If your tracking information shows a delivered status but you have not received your order, you must contact us within 5 business days of the carrier-confirmed delivery date. Claims filed more than 30 days after the carrier-confirmed delivery date may not be eligible for resolution.

7. Prohibited Activities

You may not access or use the Services for any purpose other than that for which we make the Services available. As a user of the Services, you agree not to:

• Systematically retrieve data or other content from the Services to create or compile a collection, database, or directory without written permission from us
• Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information
• Circumvent, disable, or otherwise interfere with security-related features of the Services
• Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services
• Use any information obtained from the Services in order to harass, abuse, or harm another person
• Make improper use of our support services or submit false reports of abuse or misconduct
• Use the Services in a manner inconsistent with any applicable laws or regulations
• Upload or transmit viruses, Trojan horses, or other disruptive material
• Engage in any automated use of the system, including data mining, robots, or similar data gathering tools
• Attempt to impersonate another user or person
• Interfere with, disrupt, or create an undue burden on the Services
• Attempt to bypass any security measures of the Services
• Copy or adapt the Services' software, including decompiling or reverse engineering
• Use a buying agent or purchasing agent to make purchases on the Services
• Use the Services as part of any effort to compete with us or for any revenue-generating endeavor without our approval

8. User Generated Contributions

We may provide you with the opportunity to create, submit, post, display, transmit, or distribute content and materials to us or on the Services, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information (collectively, "Contributions"). When you create or make available any Contributions, you represent and warrant that your Contributions: do not infringe the proprietary rights of any third party; are not false, inaccurate, or misleading; are not unsolicited advertising or spam; are not obscene, violent, harassing, libelous, or otherwise objectionable; do not violate any applicable law, regulation, or rule; and do not otherwise violate any provision of these Legal Terms.

9. Contribution License

By submitting suggestions or other feedback regarding the Services, you agree that we can use and share such feedback for any purpose without compensation to you. You retain full ownership of all of your Contributions and any intellectual property rights associated with your Contributions. We are not liable for any statements or representations in your Contributions, and you are solely responsible for your Contributions to the Services.

10. Guidelines for Reviews

When posting a review, you must comply with the following criteria: (1) you should have firsthand experience with the person/entity being reviewed; (2) your reviews should not contain offensive, abusive, racist, or hateful language; (3) your reviews should not contain discriminatory references; (4) your reviews should not contain references to illegal activity; (5) you should not be affiliated with competitors if posting negative reviews; (6) you may not post any false or misleading statements; and (7) you may not organize a campaign encouraging others to post reviews, whether positive or negative.

We may accept, reject, or remove reviews in our sole discretion. Reviews are not endorsed by us and do not necessarily represent our opinions. By posting a review, you grant us a perpetual, non-exclusive, worldwide, royalty-free, fully paid, assignable, and sublicensable right and license to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to such review.

11. Third-Party Websites and Content

The Services may contain links to other websites ("Third-Party Websites") as well as content belonging to or originating from third parties ("Third-Party Content"). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Services or any Third-Party Content posted on or available through the Services.

If you decide to leave the Services and access Third-Party Websites or install any Third-Party Content, you do so at your own risk, and these Legal Terms no longer govern. Any purchases you make through Third-Party Websites are exclusively between you and the applicable third party. You shall hold us blameless from any harm caused by your purchase of such products or services.

12. Services Management

We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable any of your Contributions or any portion thereof; and (4) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.

13. Privacy Policy

We care about data privacy and security. By using the Services, you agree to be bound by our Privacy Policy posted on the Services, which is incorporated into these Legal Terms. Please be advised the Services are hosted in the United States. If you access the Services from any other region of the world, through your continued use of the Services, you are transferring your data to the United States, and you expressly consent to have your data transferred to and processed in the United States.

14. Term and Termination

These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES TO ANY PERSON FOR ANY REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including pursuing civil, criminal, and injunctive redress.

15. Modifications and Interruptions

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. We also reserve the right to modify or discontinue all or part of the Services without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.

We cannot guarantee the Services will be available at all times. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services.

16. Governing Law

These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of the State of California applicable to agreements made and to be entirely performed within the State of California, without regard to its conflict of law principles.

17. Dispute Resolution

Informal Negotiations

The Parties agree to first attempt to negotiate any Dispute informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.

Binding Arbitration

If the Parties are unable to resolve a Dispute through informal negotiations, the Dispute will be finally and exclusively resolved by binding arbitration. YOU UNDERSTAND THAT WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL. The arbitration shall be commenced and conducted under the Commercial Arbitration Rules of the American Arbitration Association ("AAA") and, where appropriate, the AAA's Supplementary Procedures for Consumer Related Disputes ("AAA Consumer Rules"). The arbitration will take place in Los Angeles, California.

If for any reason a Dispute proceeds in court rather than arbitration, the Dispute shall be commenced or prosecuted in the state and federal courts located in Los Angeles, California, and the Parties hereby consent to personal jurisdiction in such courts. In no event shall any Dispute be commenced more than two (2) years after the cause of action arose.

Restrictions

The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law: (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public.

Exceptions

The following Disputes are not subject to the above arbitration provisions: (a) any Disputes seeking to enforce or protect the validity of any intellectual property rights of a Party; (b) any Dispute related to allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief.

18. Corrections

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

19. Disclaimer

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, PERSONAL INJURY OR PROPERTY DAMAGE, UNAUTHORIZED ACCESS TO OUR SECURE SERVERS, ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, OR ANY BUGS, VIRUSES, OR TROJAN HORSES TRANSMITTED THROUGH THE SERVICES BY ANY THIRD PARTY.

20. Limitations of Liability

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

21. Indemnification

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees and expenses, made by any third party due to or arising out of: (1) use of the Services; (2) breach of these Legal Terms; (3) any breach of your representations and warranties set forth in these Legal Terms; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act toward any other user of the Services.

22. User Data

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data.

23. Electronic Communications, Transactions, and Signatures

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES.

24. California Users and Residents

If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.

25. Miscellaneous

These Legal Terms and any policies or operating rules posted by us on the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services.

26. Contact Us

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at: